Staff Resources

Please use this page to view training resources and to share resources with new hires.

These resources and information are mostly geared towards brand and product knowledge.

For any procedural or operational training and questions, please refer to your lead or manager (procedure binder coming soon). For any other information, please also refer to your lead or manager.

Customer service 101

Customer Service Basics (word doc – outline)
The Art of Table Touch for managers, leads, and all TR staff


After completing your RAMP training, you can access RAMP FAQs here

Additional Staff Resources

virtual wine tasting vids

view Inner Circle wine club virtual tastings with Mario & Blaine via this youtube playlist (these vintages may be out of date but much of the info is still relevant!)

Wine production info  

links coming soon

Wine keeper instructions

Winekeeper videos coming soon
Coravin videos for reference (no longer in use)
Regular system instructional video
Sparkling system instructional video

What else would you like to see here? 

Please let your leader or manager know any other information or resources you’d like to see here! You can also email us:,,,


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