Staff Resources
Please use this page to view training resources and to share resources with new hires.
These resources and information are mostly geared towards brand and product knowledge.
For any procedural or operational training and questions, please refer to your lead or manager (procedure binder coming soon). For any other information, please also refer to your lead or manager.
Resources for New Hires
MAZZA 101
Mazza 101 Powerpoint Presentation
Mazza 101 Worksheet (word doc – print and fill out)
our WEBSITES
PRODUCT INFORMATION
Browse our product “tech sheets” to gain product specific information via the Enjoy Mazza trade page (wine) and the Five & 20 trade page (spirits and beer)
Additional sites
We recommend browsing these additional sites for more information:
What is Wine? A Beautiful Explanation | Wine Folly
Wine Sweetness Chart | Wine Folly
What Are Tannins In Wine? | Wine Folly
What Is a Liquor or Distilled Spirit?
What is beer?
Styles – All About Beer
About the Lake Erie Viticultural Area | CALS
History of Sparkling Wines (powerpoint from Blaine’s Class)
New York Wines: Lake Erie (video)
The Magic of Wine Resource Page – Wine America
Customer service 101
Customer Service Basics (word doc – outline)
The Art of Table Touch for managers, leads, and all TR staff
RAMP FAQ’s
After completing your RAMP training, you can access RAMP FAQs here
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Additional Staff Resources
virtual wine tasting vids
view Inner Circle wine club virtual tastings with Mario & Blaine via this youtube playlist (these vintages may be out of date but much of the info is still relevant!)
varietal info
links coming soon
WINE TRAIL info
Wine production info
links coming soon
Wine keeper instructions
Winekeeper videos coming soon
Coravin videos for reference (no longer in use)
Regular system instructional video
Sparkling system instructional video
What else would you like to see here?
Please let your leader or manager know any other information or resources you’d like to see here! You can also email us: shana@enjoymazza.com, christina@enjoymazza.com, blaine@enjoymazza.com, vanessa@enjoymazza.com
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